You will find your profile and other account settings in the **Settings** panel. Open it with the gear icon ⚙️ in the top bar next to `Log out`, or by clicking your name at the top of the left menu.

## Profile information

The **Profile information** section holds the details you entered during [registration](https://www.bulkgate.com/en/helpdesk/account/create-an-account/):

| detail | what it is used for |
|:--|:--|
| **First name** and **Last name** | Addressing you in e-mails and notifications. |
| **Time zone** | Times in the history are displayed in it and date filters work according to it. |
| **Country** | The default country for phone numbers without an international prefix, for example when importing recipients from a file. |

Edit them by clicking a detail or `Edit`. All four fields are required; saving is confirmed by the message **Profile has been saved**.

> [!TIP]
> Set the time zone according to where you work. Otherwise times in the history will be shifted and a date filter will return different messages than you expect. The profile also applies to the API: a send time without a time zone, such as `2026-09-15 09:00`, is interpreted according to your profile. A time with a zone (ISO 8601 with an offset) or a unix timestamp is not affected by the profile.

## E-mail and phone number

You cannot change your login e-mail or the account phone number yourself in settings. If you need to change them, [contact support](https://www.bulkgate.com/en/contact-us/). You can, however, add another login e-mail to your account — see [Alternative login](#alternative-login).

Verified numbers for the sender ID are something else; you manage them in [My numbers](https://www.bulkgate.com/en/helpdesk/account/my-numbers/).

## Alternative login

You can also log in to your account with another e-mail and its own password, for example when a colleague accesses it and you do not want to share your password. They log in to the same account as you.

- The e-mail must not belong to another BulkGate account.
- The password follows the same rules as the main one: at least 8 characters, both digits and letters.
- You can edit an alternative login at any time, i.e. set a new password for it, or delete it.

> [!NOTE]
> The section is shown only when you are logged in with the account's main e-mail. [Lost password recovery](https://www.bulkgate.com/en/helpdesk/account/lost-password/) does not work for alternative logins — set a new password for them here.

## Logged-in devices

The **Currently logged in devices** section shows where and from which devices you are logged in. In a device's detail you can log it out — useful when you forgot to log out on someone else's computer.

## Other settings sections

| section | what you will find there |
|:--|:--|
| **Change password** | Changing your password when you know it. If you do not, see [Lost password](https://www.bulkgate.com/en/helpdesk/account/lost-password/). |
| **My numbers** | Verified own numbers for the SMS sender ID. See [My numbers](https://www.bulkgate.com/en/helpdesk/account/my-numbers/). |
| **Sending restrictions** | The countries you are allowed to send messages to. See [Sending restrictions](https://www.bulkgate.com/en/helpdesk/tools/sending-restrictions/). |
| **Agreements & conditions** | An overview of the conditions and consents you have accepted. |
| **Apply coupon** | Redeeming a discount coupon. See [How to apply voucher](https://www.bulkgate.com/en/helpdesk/payments-and-wallets/how-to-apply-voucher/). |