You can reset your password yourself using a link we send you by e-mail. If you know your password and only want to change it, use [the password change in settings](#if-you-know-your-password).

## How to reset a forgotten password

1. Open the [portal login](https://portal.bulkgate.com/sign/in) and click `lost password` below the password field.
2. Enter the e-mail address you log in with and click `Send password`.
3. Open the e-mail titled **Reset password** and click the `Reset password` button in it.
4. The portal shows the name and e-mail of the account. Enter a **new password**, repeat it and click `Reset password`.

The password is changed and the portal takes you back to the login.

The new password must be at least **8 characters** long and contain **both digits and letters**.

## The link in the e-mail

- **It is valid for 24 hours** and can be used only once.
- **Each new request cancels the previous link.** If you requested a reset several times, use the link from the most recent e-mail.

When the link is invalid, the portal shows a page saying **Content is no longer valid**. Request a reset again.

If you did not request a reset, ignore the e-mail — your password does not change unless the link is used.

## After the password is changed

- **You are logged out of all other devices.** You stay logged in only where you changed the password. If you suspect someone else knows your password, the reset disconnects them right away.
- **A temporary login block is lifted.** After five failed login attempts the portal pauses logging in for five minutes; setting a new password releases the block immediately.

## The e-mail did not arrive

After sending, the portal always confirms that the request went out — even if no account exists for the address you entered. This way we do not reveal to anyone which addresses have an account with us. If the e-mail does not arrive:

- Check your **Spam** or **Promotions** folder.
- Make sure you entered the **main e-mail of the account**. Reset does not work for an [alternative login](https://www.bulkgate.com/en/helpdesk/account/edit-profile/) address.
- Request a reset again — but remember that this cancels the link from the previous e-mail.

If the e-mail still does not arrive, [contact support](https://www.bulkgate.com/en/contact-us/).

## If you know your password

When logged in, change your password in settings: open **Settings** with the gear icon ⚙️ in the top bar and choose **Change password**. Enter your old password and your new one twice — the new one must differ from the old one. Here too, the portal logs you out of other devices after the change.