## Where you find your invoices

We issue the invoice for topped-up credit automatically — you do not have to
request anything. You find it in the portal under `Payments` > `Invoices`, which
lists every document issued for the [wallets](https://www.bulkgate.com/en/helpdesk/payments-and-wallets/creating-wallet/) you
have access to, sorted from the newest one.

Every row shows:

| Column | What is in it |
|:--|:--|
| `Method` | the payment method you paid with and, below it, the transfer number — the transaction identifier from the payment gateway or the bank |
| `Invoice` | the invoice number and the date of issue |
| `Info` | the billing information, that is the company name or the first and last name, and the wallet the document belongs to |
| `Amount` | the amount paid in the currency of the payment, below it the number of credits you received, and finally the payment method `Fee` and `VAT` |

## How you download an invoice

In the `Invoice` column click the invoice number or the download icon next to it.
The document is downloaded as a PDF and the invoice number is part of the file
name.

> [!TIP]
> You also get a link to the invoice in the **Payment successful** e-mail we send
> once each payment is credited — just click the `Download invoice` button.

## Filtering the list

Above the table there is a `Filter` field with three options:

- `Wallet` — invoices of a single wallet, handy when you have several of them
- `Amount paid` — the amount paid for the invoice
- `Transfer number` — the transaction identifier from the payment gateway or the bank

In the bottom bar you choose how many rows you want `Per page` (10, 20, 50 or
100) and page through the list.

## Invoice numbers and types of documents

An invoice number starts with the last two digits of the year of issue, followed
by a sequence number. A prefix in front of the year tells you what kind of
document it is:

| Invoice number | Type of document |
|:--|:--|
| `260497` | a regular invoice for topping up credit — we issue it once the payment is credited and the credit topped up. It is already paid, so you do not pay it again |
| `PROFORMA250012` | a proforma invoice. It is not a tax document — it carries the payment details including a QR payment and a due date. Our [support](https://www.bulkgate.com/en/contact-us/) issues it on request |
| `POST250256` | an invoice for services used in the past period by customers who pay afterwards. We send it by e-mail and, like the others, you also find it in the list |

## Billing information on the invoice

The wallet's [billing information](https://www.bulkgate.com/en/helpdesk/payments-and-wallets/billing-information/) is copied
onto the document exactly as it was filled in **at the moment of issue**. A later
change does not apply to an invoice already issued.

> [!IMPORTANT]
> Fill in your billing information before you top up credit. The invoice is
> issued even with empty details and you then end up with a document without a
> company name and registration number.

You fill in and edit the details under `Payments` > `Billing information`; each
wallet has its own. If you need an already issued document corrected, write to
our [support](https://www.bulkgate.com/en/contact-us/).

## Related pages

- [Topping up credit](https://www.bulkgate.com/en/helpdesk/payments-and-wallets/purchasing-credit/)
- [Billing information](https://www.bulkgate.com/en/helpdesk/payments-and-wallets/billing-information/)
- [Transactions](https://www.bulkgate.com/en/helpdesk/payments-and-wallets/transactions/)