## Where do I find my message history?
[BulkGate Portal](https://www.bulkgate.com/en/products/web-portal/) records every [bulk SMS](https://www.bulkgate.com/en/products/bulk-sms/) and [SMS notification](https://www.bulkgate.com/en/products/sms-notifications/) you send and makes them available in a single history list.

1. Click `Reports` in the menu
2. Click `History`

Two controls sit above the table:

- `Date range` with the options `Last 24 hours`, `Last 7 days`, `Last 30 days`, `Change Interval` and `Turn off`. `Last 30 days` is the default.
- `Filter`, which narrows the list by `Phone number`, `Wallet`, `Campaign ID`, `Status`, `Country`, `Tag (TAG)`, `Sender name`, `Message ID`, `Application ID` and `Channel`.

> [!NOTE]
> `Change Interval` lets you enter a custom from–to range. It can span at most `6 months`; for anything longer the portal rejects both the listing and the export.

## What information does the history show?
The list has five columns:

| Column | What it contains |
|:--|:--|
| `Channel` | the channel the message was sent through — SMS, Viber, RCS or WhatsApp |
| `Product` | the product or integration the message was sent from |
| `Recipient` | the recipient's phone number, country and operator |
| `Status` | the message status and, for SMS, the number of parts |
| `Price` | the price of the message in [credits](https://www.bulkgate.com/en/helpdesk/payments-and-wallets/purchasing-credit/) and the time it was sent |

Clicking a row expands a detail with the `Sender name` in its header and the message text. Next to it you will find `Message ID`, [`Wallet`](https://www.bulkgate.com/en/helpdesk/payments-and-wallets/creating-wallet/) and `Price calculation` (number of parts × price per part = total price). Below them, depending on the message, appear the labels `Routes`, [`Sender`](https://www.bulkgate.com/en/helpdesk/sms/sender-type/), `Application ID`, `Tag (TAG)`, `Campaign ID`, `Long SMS`, `Unicode` and `Ported phone number`. If the message failed, the detail also shows the error message.

For a message that belongs to a campaign, the `Price` column holds a `Campaign dashboard` button leading to that campaign's dashboard.

> [!IMPORTANT]
> Message texts are not kept in the history forever. Older records show `This message has expired` instead of the text; all other data, including the `Message ID`, remains.

## How do I export the history?
1. Click `Reports` and then `History` in the menu
2. Set the `Date range` and, if needed, the `Filter` so the list contains only the records you want to export
3. Click `Export selected`

The portal builds a `CSV` file and offers it for download straight away. The export always matches the date range and filter you currently have set.

The other option is `Send export to email`. The export is then processed in the background and the portal confirms it with `The export will be sent to your email.` This suits large listings where a direct download would take a long time.

## What is the message ID and where do I find it?
Every message has its own `Message ID` — you will find it in the row detail, and a click selects the whole value. We use it to trace a specific message with the delivery provider, so it is the fastest way to report a delivery problem.

What the `Message ID` means, why it used to be called `SMS ID` and where to find it in the API response and in the delivery confirmation is described in [Message ID](https://www.bulkgate.com/en/helpdesk/general-information/message-id/). How to report an undelivered message with it is described in [Message was not delivered](https://www.bulkgate.com/en/helpdesk/general-information/message-not-delivered/).

## Which statuses appear in the history?
| Status | Meaning |
|:--|:--|
| `Sent` | the message was handed over for delivery |
| `Accepted` | the carrier accepted the message |
| `Delivered` | the message reached the end device |
| `Read` | the recipient opened the message |
| `Recipient unavailable` | the recipient's device was not reachable |
| `Error` | the message could not be delivered |
| `DND` | the recipient has "do not disturb" enabled |

You can filter the list by status as well — open `Filter` and use the `Status` field. Which statuses a message can reach depends on the channel; `Read`, for example, is only reported by channels that support read receipts.