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Editing your profile

You will find your profile and other account settings in the Settings panel. Open it with the gear icon ⚙️ in the top bar next to Log out, or by clicking your name at the top of the left menu.

Profile information

The Profile information section holds the details you entered during registration:

detail	what it is used for
First name and Last name	Addressing you in e-mails and notifications.
Time zone	Times in the history are displayed in it and date filters work according to it.
Country	The default country for phone numbers without an international prefix, for example when importing recipients from a file.

Edit them by clicking a detail or Edit. All four fields are required; saving is confirmed by the message Profile has been saved.

Tip

Set the time zone according to where you work. Otherwise times in the history will be shifted and a date filter will return different messages than you expect. The profile also applies to the API: a send time without a time zone, such as 2026-09-15 09:00, is interpreted according to your profile. A time with a zone (ISO 8601 with an offset) or a unix timestamp is not affected by the profile.

E-mail and phone number

You cannot change your login e-mail or the account phone number yourself in settings. If you need to change them, contact support. You can, however, add another login e-mail to your account — see Alternative login.

Verified numbers for the sender ID are something else; you manage them in My numbers.

You can also log in to your account with another e-mail and its own password, for example when a colleague accesses it and you do not want to share your password. They log in to the same account as you.

The e-mail must not belong to another BulkGate account.
The password follows the same rules as the main one: at least 8 characters, both digits and letters.
You can edit an alternative login at any time, i.e. set a new password for it, or delete it.

Note

The section is shown only when you are logged in with the account's main e-mail. Lost password recovery does not work for alternative logins — set a new password for them here.

Logged-in devices

The Currently logged in devices section shows where and from which devices you are logged in. In a device's detail you can log it out — useful when you forgot to log out on someone else's computer.

Other settings sections

section	what you will find there
Change password	Changing your password when you know it. If you do not, see Lost password.
My numbers	Verified own numbers for the SMS sender ID. See My numbers.
Sending restrictions	The countries you are allowed to send messages to. See Sending restrictions.
Agreements & conditions	An overview of the conditions and consents you have accepted.
Apply coupon	Redeeming a discount coupon. See How to apply voucher.

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