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Invoices

Where you find your invoices

We issue the invoice for topped-up credit automatically — you do not have to request anything. You find it in the portal under Payments > Invoices, which lists every document issued for the wallets you have access to, sorted from the newest one.

Every row shows:

Column	What is in it
`Method`	the payment method you paid with and, below it, the transfer number — the transaction identifier from the payment gateway or the bank
`Invoice`	the invoice number and the date of issue
`Info`	the billing information, that is the company name or the first and last name, and the wallet the document belongs to
`Amount`	the amount paid in the currency of the payment, below it the number of credits you received, and finally the payment method `Fee` and `VAT`

How you download an invoice

In the Invoice column click the invoice number or the download icon next to it. The document is downloaded as a PDF and the invoice number is part of the file name.

Tip

You also get a link to the invoice in the Payment successful e-mail we send once each payment is credited — just click the Download invoice button.

Filtering the list

Above the table there is a Filter field with three options:

Wallet — invoices of a single wallet, handy when you have several of them
Amount paid — the amount paid for the invoice
Transfer number — the transaction identifier from the payment gateway or the bank

In the bottom bar you choose how many rows you want Per page (10, 20, 50 or 100) and page through the list.

Invoice numbers and types of documents

An invoice number starts with the last two digits of the year of issue, followed by a sequence number. A prefix in front of the year tells you what kind of document it is:

Invoice number	Type of document
`260497`	a regular invoice for topping up credit — we issue it once the payment is credited and the credit topped up. It is already paid, so you do not pay it again
`PROFORMA250012`	a proforma invoice. It is not a tax document — it carries the payment details including a QR payment and a due date. Our support issues it on request
`POST250256`	an invoice for services used in the past period by customers who pay afterwards. We send it by e-mail and, like the others, you also find it in the list

Billing information on the invoice

The wallet's billing information is copied onto the document exactly as it was filled in at the moment of issue. A later change does not apply to an invoice already issued.

Important

Fill in your billing information before you top up credit. The invoice is issued even with empty details and you then end up with a document without a company name and registration number.

You fill in and edit the details under Payments > Billing information; each wallet has its own. If you need an already issued document corrected, write to our support.

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