Lost password

You can reset your password yourself using a link we send you by e-mail. If you know your password and only want to change it, use the password change in settings.

How to reset a forgotten password

1. Open the portal login and click lost password below the password field.
2. Enter the e-mail address you log in with and click Send password.
3. Open the e-mail titled Reset password and click the Reset password button in it.
4. The portal shows the name and e-mail of the account. Enter a new password, repeat it and click Reset password.

The password is changed and the portal takes you back to the login.

The new password must be at least 8 characters long and contain both digits and letters.

The link in the e-mail

• It is valid for 24 hours and can be used only once.
• Each new request cancels the previous link. If you requested a reset several times, use the link from the most recent e-mail.

When the link is invalid, the portal shows a page saying Content is no longer valid. Request a reset again.

If you did not request a reset, ignore the e-mail — your password does not change unless the link is used.

After the password is changed

• You are logged out of all other devices. You stay logged in only where you changed the password. If you suspect someone else knows your password, the reset disconnects them right away.
• A temporary login block is lifted. After five failed login attempts the portal pauses logging in for five minutes; setting a new password releases the block immediately.

The e-mail did not arrive

After sending, the portal always confirms that the request went out — even if no account exists for the address you entered. This way we do not reveal to anyone which addresses have an account with us. If the e-mail does not arrive:

• Check your Spam or Promotions folder.
• Make sure you entered the main e-mail of the account. Reset does not work for an alternative login address.
• Request a reset again — but remember that this cancels the link from the previous e-mail.

If the e-mail still does not arrive, contact support.

If you know your password

When logged in, change your password in settings: open Settings with the gear icon ⚙️ in the top bar and choose Change password. Enter your old password and your new one twice — the new one must differ from the old one. Here too, the portal logs you out of other devices after the change.