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Topping up credit

What credit is and how long it lasts

Credit is the virtual currency you pay for sent messages with in BulkGate — whether you send them from the portal, with a plugin, or through the API. Without enough credit a campaign will not go out.

Note

Credit has no expiry date. It never lapses — it only goes down as you send messages.

Before you top up, work out what your campaign will cost from the price list.

How to get to the top-up page

Several routes lead there, and all of them end on the same Top up credit page:

From	What to click
Left menu	`Payments` > `Top up credit`
Top bar	Hover over your credit balance and click `Top up credit`
Price list	The `Top up credit` button in the top right
Dashboard	The `Top up credit` button
Wallet detail	The `Top up credit` button

How topping up works

The page walks you through three steps.

1. Enter amount

You enter the amount excluding VAT in the currency of your wallet. Next to the field the portal keeps recalculating how many credits you get for it.

Below the field are Bonus offers — preset amounts that come with extra credit. The higher the amount, the bigger the bonus; one of the offers is marked TOP OFFER. Clicking an offer fills the amount in for you.

2. Select payment method

Each method shows its fee and minimum payment — both differ from method to method, and what is on offer depends on the currency of your wallet. A bank transfer usually carries no fee, while a card or PayPal gets you there faster.

3. Review

The last step sums up what you pay and what you get: Credits, Bonus credits, Fee, VAT and Total. The Pay button takes you on to the payment gateway.

Note

When the credit lands depends on the method you picked. With a card payment it is usually immediate, with a bank transfer only once the money reaches our account.

Tip

If you want tax documents, fill in your billing information first. The documents issued are then in Payments > Invoices.

Messages waiting for credit

When you run out of credit mid-sending, the messages are not thrown away — they stay in the queue. In that case a notice appears at the top of the Top up credit page, with the two queues listed separately: Transactional queue and Promotional queue, each with the number of waiting messages.

Once you top up, the waiting messages are sent automatically. There is nothing else you need to do.

The queue notice with the button for removing the messages

If you would rather not send them, delete them with the Remove outbox button — separately for each queue. Before you do, keep in mind that this cannot be undone.

Important

The notice shows up only when you actually have messages in the queue. With an empty queue the page starts right at the Enter amount step.

Individual campaigns and messages can be cancelled instead under Scheduled messages, where each row in Campaigns and Transactions offers Cancel.

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