Attempt to log in from an unknown device

BulkGate sends you the Attempt to log in from an unknown device e-mail when someone logs in to your account from a device we have not seen before. It is a security notification. If it was you, there is nothing to do. If not, follow the steps below.

Why did I get the e-mail?

Every new device has to confirm the login with a verification code. A device you have verified once does not ask for the code again. So the e-mail typically arrives when you log in from a new computer, phone or browser.

It was not me. What should I do?

1. Change your password. In the portal, open Settings (the gear icon in the top bar) > Change password. If you cannot log in, use Lost password.
2. Log out unknown devices. In Settings, open Currently logged in devices and choose Log out the device for any device you do not recognise.
3. Check alternative logins. In Settings > Alternative login, delete any access you do not recognise.

If you suspect someone sent messages from your account, check History and write to us through the contact form from your registration e-mail.

Frequently asked questions

I lost access to the e-mail the codes go to. What now?

You cannot change the login e-mail in the settings yourself. Write to us from your new e-mail and we will agree on how to verify that the account is yours.

How do I give a colleague access without sharing my password?

Add an alternative login for them with their own e-mail and password.